Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
At TWO WHEEL TREASURE, we take great pride in providing our customers with high-quality electric bicycles and bicycle accessories. We want you to be completely satisfied with your purchase, and we understand that sometimes things don’t go as planned. If you are unsatisfied with your purchase, we offer a standard refund policy and a full money-back guarantee for customers who receive the wrong product.
Standard Refund Policy
If you’re not completely satisfied with your purchase, you may request a refund within 30 days of the delivery date. To be eligible for a refund, your item must be in its original condition, with all tags and packaging intact. We will process your refund once we have received the returned item and verified that it meets our return policy requirements.
Money-Back Guarantee for Wrong Product
If you receive the wrong product, we offer a full money-back guarantee. Simply contact our customer service team within 30 days of the delivery date to initiate the return process. We will cover the return shipping costs and issue a full refund once we have received the returned item and verified that it is the wrong product.
Exchanges
We do not offer exchanges at this time. If you need a different product, please follow our return policy process and place a new order for the product you need.
Final Sale Items
Final sale items cannot be returned or refunded.
Contact Us
If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact us at support@twowheeltreasure.com.
Thank you for choosing TWO WHEEL TREASURE. We hope you enjoy your purchase!